Why is it so difficult contact RFI Chinese and send them a feedback?

I enjoyed listening to the Chinese language program (les grands) penseurs Français (法国思想长廊) by 赵越胜。The program is a great introduction to French thinkers because it is concise, clear and the content is well-structured. However, when I want to listen to all the previous episodes from the very first one, I found that the only way to do it is visiting their website and click on dozens of program pages to download the mp3 files one by one. This is time consuming, error-prone and frustrating.

Why not use a podcast app instead? Because I cannot find the complete list of all the podcasts of this program, and only the latest ones are available for download. I also checked the RFI Chinese website, and the feed subscription on it is not complete.

Is this due to the restrictions of the feed mechanism or just a stingily misconfigured setting of the number of feeds for subscription? I don’t know, but I want to get the complete podcast of this program and listen from the very beginning and it is not easy to do so. Also, RFI Chinese uploaded the wrong file for the episode called 卢梭与伏尔泰, because the mp3 file on the website feed is Asia_weekly_09-12-17_SEM49.mp3, which is not about les grands penseurs Français.

And I took my time to send a feedback through the contact form on RFI’s website. However, after I clicked ‘send’, I saw a cirle spinning and spinning forever, and my suggestions to RFI Chinese failed to go through.

Then I thought maybe I can send them a private message via twitter, however, I was prompted by twitter that @RFI_Cn was not following me so I couldn’t send them a message. No, I am giving RFI a international long distance call to send my feedback and suggestions.

As a last resort, I thought I should post my frustrations here on my blog, because if RFI Chinese cares about their listener’s feedback, they should fix their website contact form or simply leave an email address.

If RFI Chinese read this post, please kindly contact me at thinkweird (replace with.@.symbol) gmail.com.

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